Lucky Run Studio (“Lucky Run,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, forms, services, bookings, and communications.

By interacting with us, including submitting forms on our website, contacting us, booking services, or opting in to receive messages, you consent to the practices described in this Privacy Policy.

We may collect the following categories of personal information:

Contact Information

• Name

• Email address

• Phone number

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Booking, Service, and Transaction Information

• Appointment or booking details

• Service requests

• Billing or transaction information, when applicable

• Message content or details you provide through forms, email, phone, or SMS

Usage and Technical Information

• IP address

• Browser type and version

• Device type

• Operating system

• Date and time stamps

• Referring or exit pages

• Pages viewed

• Clickstream or usage data describing how you interact with our website

Optional Additional Information

If you voluntarily provide additional information through forms or communications, such as studio needs, project details, preferred session times, or other service-related information, we may collect that information as well.

We use personal information for the following purposes:

• To respond to your inquiries, requests, or questions

• To schedule, confirm, coordinate, and follow up on studio services or consultations

• To provide customer support

• To send service-related updates, reminders, or administrative communications

• To send you offers, updates, or promotional messages if you opt in

• To process payments or transactions, when applicable

• To manage and improve our website, forms, services, and user experience

• To analyze website usage and trends

• To maintain business and operational records

• To protect our rights, users, and systems

• To comply with legal obligations

SMS Communications and Consent

If you provide your phone number and opt in, Lucky Run Studio may send you SMS messages related to your inquiry, booking activity, scheduling, reminders, updates, customer care, and, if separately authorized, promotional or marketing messages.

• Message frequency may vary

• Message and data rates may apply

• You may opt out at any time by replying STOP

• For assistance, reply HELP or contact us using the information listed below

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may share limited data with trusted service providers, such as SMS delivery platforms, solely to facilitate communications on our behalf.

To the extent applicable, we rely on the following legal bases for processing your personal information:

• Consent — when you voluntarily submit your email address, phone number, or other information through our forms or communications

• Legitimate interest — in responding to inquiries, providing services, improving our website and operations, and sending administrative communications

• Contract performance — when you book studio services, request services, or otherwise enter into an agreement with us

• Legal obligations — when we must retain or disclose information to comply with law, regulation, or legal process

We may share your personal information only in the following limited circumstances:

• With third-party service providers who help us operate our website, forms, bookings, payment processing, email delivery, analytics, or communications

• If required by law, regulation, court order, subpoena, or other lawful process

• To protect the rights, safety, or property of you, our business, our users, or others

• With your explicit consent or in accordance with choices you make

We will never sell, rent, or trade your personal information to other companies for their own marketing or commercial purposes.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, or audit obligations.

If you request deletion and we have no legal reason to retain your information, we will remove it from active systems, although backup copies may persist for a limited period.

Depending on your jurisdiction and applicable law, you may have rights regarding your personal information, including:

• Access — Request a copy of the personal information we hold about you

• Correction — Request that we correct inaccurate or outdated information

• Deletion / Erasure — Request deletion of your personal information, subject to legal exceptions

• Opt-out — Withdraw consent or opt out of marketing emails or text messages

• Data portability — Request a machine-readable copy of certain personal information, where applicable

To exercise any of these rights, please contact us using the contact information below. We may request information to verify your identity before processing your request.

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Our website may use cookies, pixels, web beacons, or similar tracking technologies to collect usage information and improve functionality.

These technologies may help us:

• remember user preferences

• analyze website traffic and performance

• improve website content and user experience

• understand how visitors interact with our pages and forms

You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us so that we can take appropriate steps to remove it.

We may update this Privacy Policy from time to time as our business practices, services, or legal obligations change. When we do, we will post the updated version on this page and revise the “Last Updated” date above.

Your continued use of our website, forms, or services after changes are posted means the updated Privacy Policy will apply going forward.

If you have questions, requests, or need support regarding this Privacy Policy or your personal information, you may contact us at:

Lucky Run Studio
4480 Blalock Rd
Houston, TX 77041
Phone: (281) 232-8382
Email: info@luckyrunstudio.com